Our Staff

Laura Rivera

HIS Trainee

Laura Rivera is a Hearing Instrument Specialist apprentice. Laura is originally from Fairport, NY and moved to Seabrook, TX in 2006. Laura attended the University of Houston and has a Bachelor’s degree in Communication Sciences and Disorders. She started working at the Baytown clinic in 2024. She has worked in various clinics over the years including La Marque, Galveston, Webster, Pasadena and Kingwood. Laura began working in the hearing industry in 2021 as a newborn hearing screener and was drawn to the profession because she was fascinated by how we hear sound. What Laura loves most about saving hearing lives is the joy that it brings to people. Laura strives to educate people about hearing and to provide the care that she would want her family to receive in her everyday work with patients. Outside of saving hearing lives, Laura loves hobbies such as gardening, reading, and dancing. She has four daughters that she is extremely proud of and spends time outside of work with.

Janice Whitworth

Patient Services Coordinator

I have been in the hearing industry since 2009 and with NewSound since June 2011. I enjoy making people experience their family and friends again in the way of hearing. The smile they give to us when they hear the birds or their grandkids again — that is what makes me love my job. It is so much more than “just a job”, when you can make another person smile and be part of their world again by hearing.

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Customer Reviews

great !

Melissa Doucet, on Google

Very friendly staff, and were able to help me with my questions.

Robert McKay, on Google

i never leave reviews when i get sent a text to leave one when i visit a business, but this one in particular definitely deserves the review! words can not describe how grateful i am & how helpful Ms. Laura Rivera was during my appointment yesterday. She truly is a...

Austin King, on Google

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Liz Kraus, on Google

Had a hearing test today. It was easy and the results were there immediately. Since I possibly need hearing aids, I was not pressured to purchase today. I am wearing loaners for one week to see if they are a match for me. Laura was so professional and knowledgeable!

Sandra Hein, on Google

Laura was very professional and knowledgeable. Great service, as usual.

Bill, on Google

NewSound Hearing Center in Baytown was everything I had hope to accomplish. My visit was thorough, the details of the screening were explained in a way that made sense to me. I was provided options on what my insurance covered so there was no guesswork, no gimmicks, and no up-sales....

Renote Cross, on Google

Great office. Great staff. Very knowledgeable, friendly and professional.

Tim Kelly, on Google
diane fawcett, on Google
Grace Phillps, on Google

Absolutely amazing staff there. They went above and beyond to take care of my hearing aid issues even though mine were not purchased from them. I would definitely recommend these people to anyone who needs hearing assistance. Tests, hearing aids etc. I was very pleased with my first visit with...

Carl Gantt, on Google

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