What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Great business with helpful friendly staff..I highly recommend this establishment for all your hearing needs!

Cheryl Askew, on Google

Mr. Ray was very nice and compassionate. He tries to help you understand what you are experiencing with your hearing and calm your fears of any anxieties you may have of losing hearing.

Lisa Kaye Haskins, on Google

THANK U --Ray and Janice--u made my experience so stress free,ive been goin to u for about 8 yrs--would not take my business elsewhere, janice thanks for takein such good care of me--u made me feel like family--Ray ,u too,,love both of u---merry christmas and happy new year to u...

judy starns, on Google

New Sound Hearing Center evaluated my hearing loss several months ago. The hearing Aids have greatly helped my quality of life. I now can enjoy hearing conversations and don’t feel left out of family get togethers. These are computerized so as better software is updated my hearingaids give me the...

Donnas Cooper, on Google

Ray is such a great person for helping you get hearing aids! First off, he is kind and sympathetic. Second, he wears hearing aids and has for most of his life. His choice is Audible so he has first hand experience with them. Follow up visits have been helpful and...

Kim Richard, on Google

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