What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I visited the store in Baytown on 4/14/14. Ray and his staff are highly qualigied as hearing specialists. They were courteous, humble and quick to repair my hearing aids. I will recommend them to any wone who wants hearing aids. They are tops in their field and I highly recommend...

Jack Gardner, on Google

I was very impressed with Ray's knowledge and explanations of the hearing aids I purchased. Having met with Ray several times, I would recommend him to everyone interested in improving their hearing.

Douglas Walker, on Google

I've had hearing aids since I was 4 years old. In the 20 years I've had them I've never had an audiologist as thorough and kind as Ray, and all I went for was a simple tube change. I'll definitely be back to this location even though it's further from...

Melanie McGee, on Google

Ray is caring about his clientele. When my husband cannot quite explain what needs to be adjusted, Ray figures it out. He is very patient. The office is very efficient and pleasant. Janice always has those cookies out for her customers. Always leave Ray's place with a smile on your...

Jo Anne Noel, on Google

Very thorough, patient and caring. Actually let me try a pair of hearing aides on my first visit. I knew I had a problem, but with the hearing aides on, it was a whole new world. I have been tested in the past, but just couldn’t afford buying something I...

Dee Wigal, on Google

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